Pricing and Billing Help

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Click the My Account link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

A receipt for your order was emailed to you. If you need additional information please contact us.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Why Isn't My Loop Group Discount Being Applied?

Loop Group discounts are only available when you are logged into your active Loop Group account. If you're browsing or checking out as a guest, your member pricing will not appear. To receive your discount, please sign in to your Loop Group account before adding items to your cart. Once logged in, eligible discounts will automatically be applied to qualifying products upon checkout. If you are logged in and still do not see your member discount, please contact our Customer Service team at (800) 338-9415 for assistance.

I haven't received my Gift Card. Where is it?

Your digital gift card should arrive by email shortly after your order is complete. Sometimes these emails take a little detour and end up in your spam or junk folder, so we recommend checking there first. If you still can't find it, please contact our Customer Service team at (800) 338-9415 for assistance. We're always happy to help!