My Account Help

How do I create an account?

  1. Click the My Account link at the top right side of our site.
  2. Enter your account/shipping information.
  3. Click "Create My Account"

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the My Account link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Why don't I need a password to log into my account anymore?

We've upgraded to Shopify's new customer account experience, which no longer requires a password. Instead, each time you sign in, we'll send a secure one-time verification code (OTP) to your email. Simply enter the code to access your account.

How do I receive my one-time login code?

Enter the email address associated with your account and click Continue. We'll immediately send a one-time verification code to your inbox. If you don't see it within a few minutes, be sure to check your spam or junk folder.

I didn't receive my login code. What should I do?

First, verify that you're using the same email address you used to create your account. Then check your spam or junk folder and allow a few minutes for the email to arrive. If you're still having trouble, please contact our Customer Service team and we'll be happy to help you access your account.

How do I return my product?

Please call (800) 338-9415 Mon-Fri 9a-5p EST to speak to a representative.

I received the wrong product.

We're so sorry to hear that! If you believe you've received the wrong item, please reach out to our Customer Service team at 1-800-338-9415 within 72 hours of receiving your order. We'll be happy to help make things right as quickly as possible.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.