Carr Hat

SHIPPING SPEED 

Our staff in New Hampshire is working hard to get your package to you. Most orders ship in 3 to 5 business days from date of ordering.  

You will receive an email notification from us when your order has shipped. The tracking number in this email is the best way to track your package and its estimated arrival date. If you do not receive a shipping confirmation email from us within a week of placing your order, please check your junk-mail folder. 

SHIPPING CHARGES 

Contiguous U.S. (lower 48 & D.C.) 

We offer free shipping on orders over $75.  

Orders under $75 will be charged a flat rate of $7.50. 

Non-Contiguous U.S. (Alaska, Hawaii, and U.S. Territories) 

We offer free shipping on orders over $75.* 

Orders under $75 will be charged a flat rate of $7.50.* 

*The above pricing excludes fleece (which is shipped at cost), floor-loom kits (which are shipped for a $75 flat rate), and assembled floor looms (please call us at 800-338-9415 or use our Contact Page for pricing). 

International, including Canada and Mexico 

Our international customers have two shipping options, which will be offered at checkout: 

• Flat rate shipping of $15 (duties, taxes, and fees are not included.)*  

• UPS Worldwide Economy for actual cost (does include duties, taxes, and fees.)* 

* The above international pricing excludes fleece (which is shipped at cost), floor loom kits (which are shipped for a $75 flat rate, not including duties, taxes, and fees), and assembled looms (please call us at 800-338-9415 or use our Contact Page for pricing). 

Please note that we are NOT responsible for additional charges imposed by the receiving country, such as duties, VAT or customs clearance fees. These are decided by the recipient's country and are unfortunately out of our hands. If you are concerned about possible fees, please check with your local postal service prior to ordering. Not all items available to ship internationally. 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Please note: the cost of return shipping will be the responsibility of the customer if the return is not a result of an error or damage by Harrisville Designs. When a return/exchange is received, the customer will be refunded for the cost of the product only, but not the original cost of shipping. If the return is a result of our error (you received an incorrect or defective item, etc.), Harrisville Designs will pay for return shipping and will take responsibility for all previous charges (contact us prior to shipping a return to receive return authorization).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please call our Toll Free Phone: (800) 338-9415 or visit our Contact Page

Workshop and Classes Withdrawal/Refund Policy

Tuition includes a non-refundable $50.00 registration fee for each workshop. Students who must withdraw have 5 weeks prior to class for a full tuition refund less the registration fee. After this date all payments are non-refundable. Final tuition payment is due 5 weeks before class starts. Remaining balances will be automatically deducted for students who have used credit cards. All others are responsible for forwarding their remaining balances.